Called Dave on his mobile as I had a few plumbing jobs that needed to be sorted all at the same time. He explained on the phone what his plan was and agreed to come on a date in about 3-4 days time. He arrived on time as planned and brought all of the bits for the job with him. Very pleasant chat that did the work with a smile and left after making sure I was happy. The bill was reasonable and I was happy to pay it. I have his number now stored in my phone.